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1. Does the interlibrary loan service cost money? ANS: The service is free to eligible staff and students of BUAN. |
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2. How long does it take to receive ILL request? ANS: It solely depends on how easy the item is to locate and also on the promptness of the lending institution. The set turn-around time for BUAN Library to fulfill all ILL requests is a maximum period of 7 days. |
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3. How many items can I request though ILL? ANS: There is no limit for the number of request made through ILL |
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5. Will my ILL request be processed on weekends or holidays? ANS: Yes it will be processed |
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6. What happens if the item borrowed becomes overdue or if I have damaged or lost the item? ANS: All damaged or lost items have to be replaced by the borrower. Overdue books attract overdue charges and have to be paid by the borrower. |
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7. Who do I contact for the ILL service? ANS: Email Client service section at: client.service@buan.ac.bw OR ask for assistance from any librarian at the circulation desk. |
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8. Can ILL books be renewed? ANS: It solely depends on the lending library. |
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9. What if I no longer need an item I requested? ANS: Immediately contact the client service staff so that the request can be cancelled. |
